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FREQUENTLY ASKED QUESTIONS

No, the cosmetics (other than the pencils) have all been dermatologically or opthamologically tested. The skin care range is dermatologically, opthamologically and allergy tested, so is suitable for sensitive skin.
Royal Mail 48hr Tracked. Please allow 2 - 5 working days.
Please see our returns policy.
The cosmetics are made in Italy at a long established producer of luxury cosmetics Skin Care and fragrance are made in our own factory in the UK
The cosmetics are made in Italy at a long established producer of luxury cosmetics.  Skin Care and fragrance are made in our own factory in the UK.
If your order hasn't been despatched yet, yes you can.  Please visit your account & view your orders.  You can choose to cancel an order from there.  If an order has already been despatched please contact Customer Services on sales@joancollinsbeauty.com or call 0845 862 0514.  Lines are open between Monday & Friday 9:00am - 5:00pm.  Please leave a message if outside of these times.
Visa, Visa Debit/Electron, Mastercard, Mastero & Switch. We do not accept American Express cards.
Shipping is free in UK when you spend over £30.00.  Orders under £30.00 are charged at £4.00 for orders under 1kg. 
Please see our returns policy.
Yes, please call Customer Services on 0800 862 0994. Lines are open between Monday & Friday 9:00am - 5:00pm.  
Please see our returns policy.
 
No, but they have excellent adhesion.  DIVINE LIPS provide softer, fuller lips, filling fine lines and providing both protection and hydration.  Tests show improved hydration levels in the lips after 14 days of continual use.  As Joan says “The lips can be a woman’s most striking feature.  For me lipstick is the Queen of cosmetics. It give an aura of instant glamour!”
Our powders have a translucent finish - not opaque.  This gives a natural radiance with invisible coverage to give flawless results.  Both contain Hyaluronic acid so they are moisturising with a filling action.  There are two types of powder in the range.
 
IMPECCABLE FINISH Loose Powder - A light as air, translucent powder with a chameleon effect that mimics surrounding tones and so it suits all skin types. Tiny particles mask imperfections and flatter the skin.  It blends impeccably to give a long lasting and natural finish.  Over foundation it helps give staying power to keep make-up looking fresher for longer and give extra resistance over shiny zones.
 
METICULOUS Pressed Powder - The perfect balance of cosmetic cover and active skin care.  It senses and responds to the needs of the skin.  Our pressed powder evens tone and regulates shine.  Hyaluronic Acid hydrates and fills fine lines whilst light reflecting particles help make the skin look fabulous.  Includes powder puff.
The foundation (FIRST BASE) provides good cover, it is a ‘buildable formula’ so not heavy and better for a more mature skin.  FIRST BASE is skin care in a foundation, so no need for BB, CC or primer cream beneath.  It creates a smooth, flawless complexion with a radiant, natural finish, charging the skin with youthful energy, helping to increase collagen in the skin.  Hyaluronic acid moisturises and fills fine lines to give a perfect finish.  FIRST BASE gives a beautiful, natural colour and flattering cover.  It blends seemlessly and feels soft and comfortable all day long - like a perfect second skin.
The day cream is pale cream/yellow and the night cream is pale pink.
Yes, but not waterproof.
Cosmetics are unscented.  Contra Time (apart from I AM WOMAN body lotion) is lightly scented, but with an allergen free fragrance.
Yes, all products are mineral oil free..
Cosmetics are free of parabens, apart from the eyebrow pencils. The skincare range is also paraben free.
No, our Cosmetics all have silicones. The skincare range is silicone-free, apart from Rose Optimise which has 1% PEG/PPG-18/18 Dimethicone.
Yes, all products are animatesting-free.
Yes, the mascara is opthamologically tested.  CLASS ACT mascara is non-sticky and volumising. Our Lash Treatment Gel stimulates growth action, promotes lash thickness, encourages healthier, fuller lashes and has shown to add an extra 1mm growth in a month.