Deliveries & Returns

If for any reason you are not satisfied with the goods you ordered, you have the right to cancel the contract with us within 7 working days of receipt of the goods. You must notify us by email: sales@joancollinsbeauty.com or calling our Customer Services Team on: 01685 843384 Monday to Thursday between 8.45am – 5.00pm and on Friday between 8.45 – 4.00pm. You will be required by the terms of this Contract, to return the goods to 

Joan Collins Timeless Beauty
Unit 3 Heads of the Valleys Industrial Park
Rhymney
Tredegar
Gwent
NP22 5RL
United Kingdom.  

In such cases, and provided the goods are received according to this Procedure, we will reimburse the cost of the goods within 30 days of receiving your returned goods.
If you return the goods for reasons other than:

Incomplete delivery, or
Incorrect delivery, or
Goods being defective
You will be responsible for arranging and paying for the return of the goods to us. Please ensure you receive and retain a proof of postage.

You must ensure that the goods are stored safely and in appropriate conditions until they are returned to us.

Returned goods must be unused.  We will not accept return of goods that we reasonably believe have been used.  In such cases, you will be notified by e-mail that no refund will be made available to you and it will be your responsibility to arrange the return of the goods to you within 30 days of our e-mail regarding lack of refund.

You are responsible for examining the goods following delivery.  If the goods delivered are damaged or faulty in any way, please notify us within 14 working days from the delivery by e-mail: sales@joancollinsbeauty.com  by calling our Customer Services Team on 01685 843384 Monday to Thursday between 8.45am – 5.00pm and on Friday between 8.45am – 4.00pm.  Provided that the goods are unused and have been stored safely and in appropriate conditions, we will repair/replace the goods or offer you a refund.

Within the order packaging, you will find a Delivery Note listing goods that you ordered.  If the goods delivered do not match those listed, please notify us within 14 working days from the delivery by email: sales@joancollinsbeauty.com or by calling our Customer Services Team on 01685 843384 Monday to Thursday between 8.45am – 5.00pm and on Friday between 8.45 – 4.00pm.  Provided that the goods are unused and have been stored safely and in appropriate conditions, we will replace the goods or offer you a refund.

In the absence of your notice within 3 working days, we shall not be liable in respect of undelivered, incorrect or defective goods if defects have occurred during transportation and would be apparent on examination.

Please provide our Customer Services Team with your order number and keep the original packaging of the items.

Goods must be returned to us within 14 working days of delivery. Please ensure that the returned parcel is properly sealed and that you receive and retain a proof of postage.

If we accept your return and if you have chosen a refund, we will process the refund within 30 days of the goods. You will be notified by email from our Customer Services Team.

Repairs, exchanges and replacements will be processed within 5 working days of receiving the goods.

We are not liable for returned goods lost in transit.

Your statutory rights remain unaffected.

At  Joan Collins Timeless Beauty we hope that you will be delighted with your products. If there is a need to return item(s) bought from us, in order to receive an exchange or refund the following process must be followed:

• Notification of problems should be made either to our Customer Service Team by telephone to 01685 843384 or email sales@joancollinsbeauty.com within 14 days of your order having been delivered. We will only issue a refund on receipt of the returned product. If the returns procedure has not been followed correctly we reserve the right to refuse a refund. This does not affect your statutory rights.
• The product must be returned undamaged, in the original packaging and in a fully resalable condition.
• The product must not have been used.
• The product must be accompanied by a copy of the despatch note or VAT invoice together with the reason for return.

If you have purchased a First Base Foundation, we will include a colour sample card with your order.  Please do try these shades before opening your full sized product.  This will help to ensure that you have selected the correct shade for your skin tone and also avoids unnecessary landfill of good, unused product – supporting our ethos of caring for the environment.

Please send your returns to: Customer Services, Joan Collins Timeless Beauty, Unit 3, Heads of the Valley Industrial Estate, Rhymney, Gwent, NP22 5RL

Unless an item is faulty, for health, safety and hygiene reasons, if the product packaging has been opened then we are unable to provide you with a refund or exchange.

In the event that there is error in product supply or the product is faulty, we will be more than happy to refund the delivery charge however Joan Collins Timeless Beauty is not liable for the delivery charge for an unwanted item.