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Terms & Conditions

Joan Collins Timeless Beauty is a division of Richards & Appleby Ltd (the supplier).  Our registered address is:   Richards & Appleby Ltd, Unit 3 Heads of the Valleys Industrial Estate, Rhymney, Gwent, Tredegar, NP22 5RL, United Kingdom

ORDERING AND CANCELLING THE ORDERS
When you order online you will be asked to check all your details before placing your order by clicking on the "Proceed to check out" button. Once you have ordered goods online, please check and confirm your order status by logging in to your Account. We will also send you an e-mail confirming your order, however please note that we shall not be responsible if our e-mail is identified by any webmail service as junk mail and undelivered/misdelivered.

Accepted Payment Methods – Online Orders

  • Maestro/Switch
  • Mastercard
  • Visa
  • Visa Debit
  • Visa Electron
  • Solo

Currency
The Customer shall pay the price of the goods in pound sterling. If a credit/debit card associated with a different currency is used, additional bank charges may apply.

Important Information
For your security, your billing name and address must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
CHANGES TO DELIVERY ADDRESS, METHOD OF PAYMENT AND INFORMATION ON YOUR ACCOUNT
When ordering from our Website, you can contact us to give us a different delivery address or change your method of payment. You can also e-mail us through our Website to: Select a different delivery address Change your method of payment Change your address, telephone number, other contact details
ORDER CANCELLATION
On some occasions, orders or parts of an order may be cancelled by our system due to:
• Problems with processing payment information
• Unavailability of the item(s)
• Inability to deliver to address provided
• Your request for cancellation
• Duplication of the orders
If you would like to cancel your order please e-mail: sales@joancollinsbeauty.com with your order number. If your order has already been dispatched, we will notify you of this fact. Then once you receive the item(s), please return them in accordance with the Returns Procedure below.

RETURNS PROCEDURE
Order Cancellation
If for any reason you are not satisfied with the goods you ordered, you have the right to cancel the contract with us within 14 working days of receipt of the goods. You must notify us by e-mail: sales@joancollinsbeauty.com or calling our Customer Services Team on: +44 (0) 1685 843384 Monday to Thursday between 8.45am - 5pm and on a Friday between 8.45am – 4pm .  You will be required by the terms of this Contract, to return the goods to Richards & Appleby Ltd, Unit 3 Heads of the Valleys Industrial Estate, Rhymney, Gwent, Tredegar, NP22 5RL, United Kingdom. In such cases and, provided the goods are received according to this Procedure we will reimburse the cost of the goods within 30 days of receiving your returned goods.
If you return the goods for reasons other than: Incomplete delivery, or Incorrect delivery, or Goods being defective you will be responsible for arranging and paying for the return of the goods to us. Please ensure you receive and retain a proof of postage. You must ensure that the goods are stored safely and in appropriate conditions until they are returned to us. Returned goods must be unused. We will not accept return of goods that we reasonably believe have been used. In such cases, you will be notified by e-mail that no refund will be made available to you and it will be your responsibility to arrange the return of the goods to you within 30 days of our e-mail regarding lack of refund.
Damaged or Faulty Items
You are responsible for examining the goods following delivery. If the goods delivered are damaged or faulty in any way, please notify us within 14 working days from the delivery by e-mail: or by calling our Customer Services Team on +44 (0) 1685 843384 Monday to Thursday between 8.45am - 5pm and on a Friday between 8.45am – 4pm.  Provided that the goods are unused and have been stored safely and in appropriate conditions, we will repair/replace the goods or offer you a refund.
Non-delivered or Incorrect Items
Within the order packaging, you will find a Delivery Note listing goods that you ordered. If the goods delivered do not match those listed, please notify us within 14 working days from the delivery by e-mail: sales@joancollinsbeauty.com or by calling our Customer Services Team on +44 (0) 1685 843384 Monday to Thursday between 8.45am - 5pm and on a Friday between 8.45am – 4pm. Provided that the goods are unused and have been stored safely and in appropriate conditions, we will replace the goods or offer you a refund. In the absence of your notice within 3 working days, we shall not be liable in respect of undelivered, incorrect or defective goods if defects have occurred during transportation and would be apparent on examination. Please provide our Customer Services Team with your order number and keep the original packaging of the items. Goods must be returned to us within 14 working days of delivery. Please ensure that the returned parcel is properly sealed and that you receive and retain a proof of postage. If we accept your return and if you have chosen a refund, we will process the refund within 30 days of the goods. You will be notified by e-mail from our Customer Services Team. Repairs, exchanges and replacements will be processed within 5 working days of receiving the goods. We are not liable for returned goods lost in transit. Your statutory rights remain unaffected.